Frequently Asked Questions
ACCOUNT ACCESS & TRADING EXECUTION
To get started, register using your email address and complete identity verification (KYC).
Identity verification is required to comply with regulations and to protect users from fraud and unauthorized access.
Octapex services are available only to users who meet compliance requirements and are not subject to restrictions.
If verification is unsuccessful, you may be asked to resubmit documents. Access to services may be limited until verification is completed.
Yes. Accounts may be restricted if compliance, security, or regulatory concerns arise.
You should treat any unexpected or suspicious communication with caution. Do not click on unknown links or share personal information. Contact Octapex support to verify the communication.
Trades are executed directly with Octapex as the counterparty using real-time market-based pricing.
No. Octapex operates an OTC model, meaning trades are based on quoted prices rather than a public order book.
Prices are derived from real-time data aggregated from multiple liquidity sources and applied using consistent methodologies.
Octapex generates revenue through transparent transaction fees applied to each trade. We do not engage in hidden pricing practices.
Yes. Transactions may be limited, delayed, or blocked where required for compliance, security, or risk management purposes.
FEES & COSTS
Octapex applies transparent transaction-based fees:
• Digital Asset Acquisition (Buy): 2.3%
• Digital Asset Liquidation (Sell): 2.3%
The fee reflects an all-inclusive pricing model covering execution, liquidity sourcing, and operational costs.
No. All fees are clearly displayed before confirming a transaction.
TRANSACTIONS & TRANSFERS
Processing times vary depending on network conditions and internal checks.
Delays may occur due to blockchain congestion, compliance checks, or security reviews.
No. Octapex does not provide custodial wallets. Users must use their own external wallets for receiving and storing crypto-assets.
Sending funds on an incorrect blockchain network may result in permanent loss. Users must ensure the correct network is selected before confirming a transaction.
Transactions executed with incorrect wallet information may not be recoverable. Users are solely responsible for verifying all transaction details.
No. Octapex is not responsible for losses resulting from incorrect information provided by the user, including wallet addresses or network selection.
No. Once confirmed, transactions cannot be canceled.
No. Blockchain transactions are irreversible once confirmed.
SECURITY & PROTECTION
We implement strong security measures including Two-Factor Authentication (2FA) and monitoring systems.
No. Octapex will never request your password, private keys, or sensitive security information.
Octapex may temporarily restrict your account and initiate a security review to protect your assets.
Contact support immediately and secure your account.
LEGAL & COMPLIANCE
No. Octapex provides execution-only services.
Yes. Octapex may refuse or terminate services where compliance or risk concerns arise.
Restrictions may apply due to regulatory requirements, sanctions, or internal risk policies.
Crypto-assets are volatile and may result in financial loss.
SUPPORT & CONTACT
support@octapex.com
Octapex aims to respond to inquiries as quickly as possible, depending on the comp